The Member for the Senedd for the Rhondda has called for the government to intervene to improve the local Royal Mail service. Leanne said the service had “deteriorated dramatically” in recent months with some people waiting more than a week for first class letters to arrive.
People have complained to Leanne about hospital appointment letters arriving too late due to the slow service now in operation. During questions to the Economy Minister this week, Leanne called for something to be done to help people and business based in the Rhondda who are suffering.
She said: “Since COVID, the Royal Mail service in the Rhondda has deteriorated dramatically. Constituents have reported examples like a first-class letter taking eight days to get from Porth to Pentre, and another six days to get from Porth to Pontypridd.
“People are being told to make appointments with the sorting office in Clydach if they can't wait for urgent mail. Now, this would be bad enough in normal times, but with increasing numbers of people working from home, and increasing numbers of people waiting for urgent medical appointments, this is hampering the local economy, as well as people's health.
“I wrote to the Royal Mail almost a month ago, asking them for improvements and for an explanation, and I'm still waiting for a reply. In the light of the problems this is causing to so many people in so many communities in the Rhondda, what can the Government do to address this issue?
“Can you remind the Royal Mail of their responsibilities and their duties to our communities right throughout this country?”
In reply, Economy Minister Ken Skates said: “Can I say to Leanne Wood that I'm very, very disappointed to learn about the level of service that's being offered to her constituents in the Rhondda?
“And, of course, whilst businesses must operate in a COVID-safe way, which can sometimes lead to delays in terms of the services that are provided, this is disappointing news, and I will make enquiries on behalf of the local Member, taking up the issue with Royal Mail. As soon as I hear back, I will be in touch.”
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